Whatever your concern, we welcome you to contact us. Please feel free to email us with your detailed questions. For a quick answer, just give us a call. Thank You...

Raymond L. Scott Owner / Engineer Ray@scottware.net 1-513-320-2748	Carole M. Scott Admin Assistant Carole@scottware.net
Vanessa G. Scott Technician Vanessa@scottware.net	Paul Watkins Special Applications Engineer Paul@scottware.net
Terry L. Scott I Support Engineer Terry@scottware.net	Scottware.net 3503 Carol Ann Lane, Middletown, Ohio 45044 support@scottware.net

Scottware has people on-line most all of the time. Current customers can get tech support through email, phone calls, MSN messenger, and on-line computer connection.

1. Emails - Technicians can responded to the questions within minutes or overnight ... as reasonable. This can be the most detailed situation. It gives the technician plenty of time to research the problem and present a full solution. ray@scottware.net ... carole@scottware.net ... terry@scottware.net
2. Phone Calls - Normally for people that feal so stuck they got to have full attention NOW .. This is great no matter if the tech is in the office or not... Has a computer available or not. It is generally a question that can be solved within a minute. 1-513-320-2748
3. Text Messaging - This is quite an alternative to emails. It also works great for when Ray is out of town. 1-513-320-2748
4. MSNMessenger - Ray is often on MSN and can be contacted easily. Ray's contact information is the email address. raymondlawrencescott@hotmail.com
5. On-Line computer connection - Sometimes the situation just calls for the ability for a technician to take over the customer's computer. This works great when the technician needs to quickly install software, driver, configuration, diagnostics ...etc. We know that it could be very convenient for the technician to just say, "Let me show you this...".
   • Connection to a customer computer can be innitiated with the following "Help Desk" software program. Scottware200.exe The "Help Desk" software is a utilization of the UltraVNC SC(SingleClick) system as a customizable mini UltraVNC server for download. This is very convenient for help desk support because the customer doesn't need any preinstalled remote control software. The customer just needs to download the scottware200.exe file (UltraVNC SC mini-file) and start remote controlling. At the end of the remote control session, UltraVNC SC deinstalls itself and leaves the computer without additional software. The connection is secure because the customer innitiates the program... and requests connection to the technician. UltraVNC is Free and distributed under the terms of the GNU General Public License. The connection has been tested to be completely safe. There are no spy-ware files.
     
   • Some older computers may still not have this support file needed to run the Help Desk software.. MSVCP60.dll

• Local Map
• 20 Mile Map
• Local States Map

Our Distributors are:
Scottware Home site 3503 Carol Ann Lane Middletown, OH 45044 (513) 320-2748
Sales Offices (distributed by Scottware)
Celtic Awards, Inc. Tim Quinn www.celticawardsusa.com 3260 W. 121 St. Cleveland, OH 44111 (216) 941-6042 Office (216) 789-5706 Cell	Moosewood Company: Makers of "Lo-Glo" Mark Alger www.lo-glo.com 3250 N. Eves Dr Palmer, Alaska 99645 (907) 232-5668 (cell only)
JC Signs and Graphics Jim Cota www.jc-signs.com 104 4th Ave. N. Foley, MN 56329 (320) 968-4444 (320) 968-4447 Fax	Old Foundry Toy Works Jason Spangle www.oldfoundry.com 528 North 18th Street Lafayette, Indiana 47904 (765) 742-1020
PartyTown Rhode Island Tammy Bessette www.... 179 Front Street Woonsocket, RI 02895 (401) 769-9555	AZ Model Works Tim Oxley www.azmodelworks.com azmodels@cox.net 18405 N. 55th Dr. Glendale, AZ 85308 (602) 535-4606

We are currently looking for more distributors and sales offices throughout the USA.
Please contact us if you would like to be a distributor of our product lines.

Raymond L. Scott
Owner / Engineer
ray@scottware.net
(513)320-2748